:root{--ink:#173c36;--muted:#566c66;--green:#17614d;--deep:#183e37;--lime:#d9efa3;--paper:#fff;--ground:#f2f5f2;--line:#d7e1da;--error:#9b342c;--radius:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Tahoma,sans-serif;color:var(--ink);background:var(--ground);font-synthesis:none}
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160px)}.section-heading{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:23px 22px 18px}.transcript{overflow:auto;padding:4px 22px 20px;flex:1;min-height:0}.empty-state{padding:35px 0;color:var(--muted);font-size:13px}.empty-state h3{color:var(--ink);margin-bottom:11px}.empty-state p{max-width:40ch}.empty-line{display:block;height:1px;width:45px;background:#adc3b1;margin-bottom:25px}.conversation-panel .empty-state{padding-top:110px}.turn{padding:16px 0;border-bottom:1px solid #edf1ed}.turn-label{font-size:11px;font-weight:600;margin-bottom:7px;color:var(--muted);display:flex;gap:8px;align-items:center}.turn.agent .turn-label{color:var(--green)}.turn p{font-size:14px;overflow-wrap:anywhere;white-space:pre-wrap}.turn.streaming .turn-label:after{content:"";width:5px;height:5px;border-radius:50%;background:var(--green)}.composer{padding:16px;display:flex;gap:8px;border-top:1px solid var(--line)}.composer input{width:100%;min-width:0;border:0;background:#f3f6f2;border-radius:6px;padding:12px;font-size:13px;color:var(--ink)}input::placeholder{color:#65766e}.composer button{width:42px;flex-shrink:0;background:var(--green);color:white;border:0;border-radius:6px;display:grid;place-items:center}.error-banner{padding:13px 17px;background:#fff0e9;border:1px solid #e9bbaa;border-radius:7px;color:#81342c;font-size:13px;line-height:1.5;margin-top:14px}.page-footer{display:flex;justify-content:space-between;padding:18px 44px 22px;color:var(--muted);font-size:11px;max-width:1510px;margin:0 auto}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}[hidden]{display:none!important}.agent-layout{max-width:1600px;margin:0 auto;padding:32px 44px 0}.workspace-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:28px}.workspace-heading p{margin-top:10px;font-size:13px}.workspace-grid{display:grid;grid-template-columns:minmax(350px,1.1fr) minmax(280px,1fr) minmax(270px,.9fr);gap:28px}.monitor-conversation,.notes-panel,.actions-panel{min-width:0}.customer-video{height:253px;border-radius:12px;position:relative;background:var(--deep);color:white;overflow:hidden}.customer-video img{width:100%;height:100%;object-fit:contain}.customer-video #videoPlaceholder{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:20px 20px 40px;color:#cbdad4}.customer-video svg{width:34px;height:34px;margin-bottom:16px}.customer-video h2{font-size:17px;color:white}.customer-video p{font-size:12px;margin-top:8px}.video-caption{position:absolute;left:0;right:0;bottom:0;display:flex;justify-content:space-between;padding:10px 16px;font-size:11px;background:#183e37}.listen-button{width:100%;background:#e1eadc;color:var(--ink);border:0;padding:11px;border-radius:6px;margin-top:10px;font-size:12px;font-weight:550}.listen-button:hover{background:#d6e3ce}.monitor-conversation .section-heading{padding:23px 0 12px}.monitor-transcript{padding:0 12px 0 0;height:295px}.monitor-transcript .empty-state{padding-top:18px}.notes-panel,.actions-panel{background:white;border:1px solid var(--line);border-radius:12px;min-height:620px;align-self:start;padding-bottom:22px}.count{background:#edf2e8;padding:3px 7px;border-radius:4px;font-size:11px;font-variant-numeric:tabular-nums}.section-description{font-size:12px;color:var(--muted);padding:0 22px 20px;border-bottom:1px solid var(--line)}.notes-list,#actions{padding:0 22px;max-height:460px;overflow:auto}.note{padding:20px 0;border-bottom:1px solid var(--line);font-size:14px;line-height:1.6;overflow-wrap:anywhere}.note-index{font-size:11px;color:var(--muted);margin-bottom:7px}.action{padding:20px 0;border-bottom:1px solid var(--line)}.action h3{font-size:15px;line-height:1.45;margin:9px 0}.action p{font-size:13px;color:var(--muted);overflow-wrap:anywhere}.action-status{font-size:10px;font-weight:600;display:inline-block;padding:4px 7px;border-radius:4px;background:#f6eccf;color:#705719}.action-status.acknowledged{background:#e0eddb;color:#36552c}.acknowledge{margin-top:14px;padding:7px 11px;border:1px solid var(--line);background:white;border-radius:5px;color:var(--green);font-size:12px}.acknowledge:hover{background:#f1f6ec}.action-explainer{margin:24px 22px 0;padding-top:16px;border-top:1px solid var(--line);font-size:11px;line-height:1.6;color:var(--muted)}.join-panel{border:1px solid var(--line);border-radius:10px;padding:18px 22px;margin-bottom:24px;background:white}.join-panel label{font-size:13px;font-weight:550}.join-panel>div{display:flex;gap:12px;margin:10px 0}.join-panel input{flex:1;min-width:0;border:1px solid var(--line);border-radius:6px;padding:10px;color:var(--ink)}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important}}